Returns Policy

We hope you are pleased with every purchase you make at Almaarie.  However if for some reason you need to send them back, you have 28 days from the date you received your order to return.

Candles are perishable products and hence cannot be returned. 

Products should be sent back in the original, unused condition, with all tags and packaging intact. Returns that do not meet our requirements may not be accepted. Please make sure to read the return product policy, before returning your items.

Please note that postage cost is not reimbursable. 

Please note you will have to pay shipping costs for both the return and the exchanged item. We do not exchange one product  with a different product.

Products on clearance (final sale markdowns) are not returnable. For these items this information will be clearly presented in the description. 

If you have any further queries regarding returns, please do not hesitate to email our Customer Service team at customerservices@almaarie.com

 

How to Return

You have 28 days from the date you received the item to return it.

If the payment for the purchase was made through PayPal you can use their 'Return Shipping on Us' service to return the items and request PayPal for a refund on the shipping cost. This service is free to customers, however you will need to activate the service. Please see PayPal's terms and condition to find out more.

For items purchased through any method other than through PayPal you will have to pay for the return postage.  Postage cost is not reimbursable. The return address is based in London, United Kingdom.

Please follow the following steps to return your purchase

 

1. Email us at customerservices@almaarie.com with your order number, name and size of the item you wish to return and the reason for  returning the product.
2. We will then email you with the return address.
3. Pack the products in the original packaging.
4. Please note you will have to pay for return shipping. The return address is based in London, United Kingdom. For items over £100 it is advisable to use a trackable shipping service. Please keep all tracking information safe. For items lost during transit, we cannot be held responsible and hence cannot process a refund.
5. Full amount for the items returned excluding the delivery charges for the full order will be refunded to your original method of payment within two weeks of receiving the items provided they meet our return product policy as described below.

 

Return Product Policy

Please note, any products that is marked as CLEARANCE in product description cannot be returned, refunded or exchanged. Clearance sale are final sale.

Please note that candles are considered perishable products and cannot be returned.

Please return any dust bags and boxes as these are considered to be part of the product.

Please ensure the items are packaged properly as any item(s) returned with damage caused by insufficient packaging when returning the item(s) shall be returned to the customer.

Every effort has been made to display the colours of our products that appear on Almaarie website as accurately as possible. However, due to variation in computer monitors, tablets and mobile devices, we cannot guarantee that your monitor's display of a colour will be completely true to the real colour of the item.

We check and ensure all products that we send to you are in perfect condition. If you receive a damaged product, please contact our Customer Service team immediately at customerservices@almaarie.com.